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FAQS
Who is Hakongee?
Hakongee is a lifestyle and character brand inspired by a real black cat. As a relatable character, Hakongee embodies fun, coziness, and charm. The brand comes to life through collectible products designed to spark joy and bring a smile to your everyday life.
Where are you located?
We are proudly based in California, USA.
Are Hakongee products safe?
Yes! All Hakongee products meet standard safety requirements. Items produced directly by Hakongee are thoroughly tested and safe for all ages unless otherwise noted. All our products are tested to comply with ASTM (U.S.) safety requirements.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
Can I modify or cancel my order?
Orders can be modified or canceled only if they have not yet shipped. Please email us at info@hakongee.com with your full name and your order number, and we’ll be happy to assist.
How do I use a discount code?
Enter your discount code at checkout before completing your purchase.
Do you ship internationally?
At this time, we ship only within the United States, including Hawaii, Alaska, Puerto Rico, APO and FPO addresses.
How quickly will my order ship out?
We do our best to ship orders within 2-3 business days (Monday-Friday). Please note we do not ship on weekends or U.S. holidays.
How long does shipping take?
Delivery times depend on your location. Standard ground shipping typically takes 3-7 business days. Please note that delivery dates are estimates and may vary due to unforeseen conditions.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your packages journey.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please note that sale and limited edition items may be final sale.
How do I start a return or exchange?
Simply email our support team at info@hakongee.com with your order number. We’ll provide you with instructions for returns or exchanges.
Do you cover return shipping?
Return shipping costs are the customer’s responsibility, unless the item was received damaged or incorrect.
Will you restock sold-out items?
Some popular products may be restocked, while others may not return once sold out. Follow us on social media or join our newsletter for restock updates.
Do you offer gift packaging?
Currently, we do not offer gift wrapping services.
How do I care for plush toys?
We recommend spot cleaning with a damp cloth and mild soap. Please avoid machine washing or drying to maintain the plush’s quality.
How can I contact Hakongee?
You can reach us by email at info@hakongee.com or through our contact form on the website. We typically respond within 1–2 business days (Monday-Friday).
Do you have a loyalty or rewards program?
Yes! Create an account to earn points on purchases, reviews, and referrals. Points can be redeemed for discounts on future orders.
How can I stay updated on new releases?
Follow us on Instagram and sign up for our newsletter to be the first to know about new collections and special promotions.