Shipping Policy

Shipping policy

We strive to ensure timely delivery of all orders. However, in rare cases, external factors such as unforseen circumstances, including public health guidelines, may cause delays in processing or shipping, We appreciate your understanding and patience.

 

Domestic Shipping (USA)

  • We ship to all US addresses including HI, AK, PR, APO, and FPO.
  • We make every effort to ship orders within 2-3 business days (Mon-Fri). No shipping on weekends or U.S. holidays.
  • You will receive an order confirmation email when your order has been received.
  • Delivery time estimates depend on the shipping address. Estimated delivery dates are estimates only and may vary due to carrier conditions.
  • When your order is shipped, we will send you a shipment confirmation email with tracking information.
  • We will notify you via phone and/or email should there be any unexpected changes or anticipated delays to your order.

 

International Shipping

We currently ship to the following countries and regions: Canada, Hong Kong SAR, Japan, Malaysia, Mexico, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam.

  • International shipping costs are calculated by the carrier at check out.
  • Orders are processed within 2-3 business days (Mon-Fri). No shipping on weekends or U.S. Holidays.
  • International transit times vary by destination and carrier, typically ranging from 7-21 business days. Actual delivery times may vary due to customs processing and carrier conditions.
  • When your order is shipped, you will receive a shipment confirmation email with tracking information

 

Customs, Duties & Taxes

We are unable to provide information regarding customs fees, taxes, duties, or similar charges, and we cannot mark items as "gifts." These fees are not included in your shipping charge and are determined by your country's customs authority. You will be responsible for any additional costs upon delivery. Please note that we do not issue refunds for customs fees, shipping costs, or the cost of goods if you refuse to pay these fees at the time of delivery.